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Reply to "OK, what did I do wrong."

Here's a forum on this board that's specifically for the Stores Gallery Window.

https://community.auctiva.com/eve/forums/a/frm/f/255609321

There's a stickie folder on top that has a great amount of information that will help you.

Also, in regards to not receiving an answer to your email? I've always had an immediate response notating that Auctiva had received my question and would get back with me. Then there's the email notating that an answer has been left online that normally comes within 30 minutes tops.

Have you checked the ticket manually to see if it's been answered?

Sign into your account. Go to the top where it states Help. Your ticket that you filed will be there along with the responses to it.

If you didn't get either of these emails then your email carrier has sent the emails to your spam/junk folder or deleted them completely.

My Best,
Donna
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