Hello again,
Thanks for that.
We've taken a look at the cases you mention and the issues related to them and unfortunately our engineers have been unable to replicate either issue in testing so it remains unclear what may have caused this to occur with your listings on import from Closed - although if the listings were created on eBay or via TurboLister sufficiently long enough ago, we may not be able to create similar enough listings to encounter the same issues due to changes to all platforms. Please also note that we have no similar reports of either issue.
You may be able to work around one or perhaps both issues if you bring the items over to Auctiva in a different way, rather than trying to import from Closed Listings. You can download using TurboLister in .csv format and our .csv uploader will accept .csv format files from TurboLister and items put into your Saved Listings in that way may not encounter similar issues. Also be aware that should you create fresh listings within an account it seems unlikely that either issue would occur.
Please also note that as the tickets themselves remain open, should any further information become available regarding a fix for them, we will update you on those specific support tickets at that time.
- Craig