Reply to "Paid thru Auctiva but haven't received item, now what??"

uknetizenMember

These were the steps:
a) Seller posted item on eBay
b) Auction finished and I won (19 April)
c) Got an email from Auctiva saying i'd won, and indicating link for payment
d) When paying for the item an Auctiva window opened and I paid with my credit card (in Auctiva)
e) I received the email confirmation from Auctiva that I had paid
f) The seller hasn't yet shipped the goods (May 16th, i.e. a month later)

PayPal was not involved at all in this transaction, I am just mentioning it, because IF I had paid with PayPal I know that I would be protected by PayPal as they will refund me the money. But I had never used Auctiva before as a payment method, this is my first time!! And I am trying to find what tools I have in Auctiva to put pressure on the seller to ship the goods to me, or otherwise, to get my money back. Evidently the seller is not showing goodwill, otherwise I would have solved the matter directly with the seller...
Your advice would be most appreciated!!
thank youuuu!!

5/16/081:20 AM

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