The same thing happened to me a few years ago and I was instructed to just not use Auctiva's checkout settings so I deactivated them. Now it just goes through eBay's checkout and I had have had no problem like that since then. I love using Auctiva for my listings, but that's about it. Whenever they do something new there is always a major glitch for a while till it gets resolved, and they get rid of the bugs. I also don't use the insurance feature either! I just wish they would get their template issues resolved already...plus the posting issues. I would like to post some auctions in the next few hours if possible....Oy Vay!