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PayPal Trouble-HELP QUICK

I had an auction end and the winning bidder email was sent from Auctiva as usual. I received an email of an instant payment for the winner from PayPal, but when I look at my PayPal account there is no record of payment for the buyer. At the same time that this buyer paid, I had another buyer pay and had the same notification email sent and the money for that transaction is in my PayPal account and the emails looks identical. I thought at first that the email that didn't actually have any funds with it was a scam or spoof email, but it looks authentic. It has now been 5 days since the auction ended and I don't know what to do. Any ideas?
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