I am so sick of nothing but lame excuses from you Tom! You have some nerve coming on here and acting as though we customers should be kissing your tight a-- for allowing us the pleasure of using the service. If my cable internet connection had gone out and that caused me to be unable to use Auctiva then I would not be blaming Auctiva. It is IMPOSSIBLE for a change that eBay made to have caused the Auctiva web site to show that my ID and password were invalid. What kind of pure BULLSHI is that????????? I was mad now I'm f'ing LIVID!!!!!