44eagle -
We have a specific place for you to send us any errors so that they get directly to our customer support department.
You need to click on the File a Support Request at the bottom of the Help page or you can follow this link:
http://www.auctiva.com/help/requesthelp.aspx
Once you open a support case, make sure to follow the instructions on it to keep your responses going to customer support.
Cara