Reply to "Pics NOT posting"

auctivamikedAuctiva Customer Support Manager

Hi miffed,

In addition to not deleting images in active listings that have been posted or relisted through Auctiva, the image deletion wizard is also programmed not to delete images that are being used in saved listings or profiles that are stored within your account. Therefore, I suspect that the images in the items you have relisted through eBay that are still there were not deleted by the wizard because they were being used in saved listings or profiles.

It is also possible that these images are still in your Deleted Images folder and are due to be permanently deleted soon. Especially given what you have gone through so far, it may be a good idea to look through the images in your Deleted Images folder and restore any of them that you find that may still be in active listings.

-Mike

8/27/091:33 PM

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