Manually add the site www.auctiva.com into your accepted pop ups. That's what normally works on the get html.
Most of the probs that are questioned here come down to a few things..pop up blockers in firewalls/virus checkers/security suites.
Another is not dumping cache, history and temp files then rebooting. If you use IE it stores it in a cookie and will eventually not be viewable so thus the need to cleanse the computer. Sometimes it won't allow any pics to be viewed that are stored via cookies and you get the red pizza boxes and sometimes you (not a viewer on another computer that doesn't have the cookies stored) will also see partial templates but that's once again due to the stored cookies.
Ok..which browser are you using? This solves alot of our newer members problems. Lots have found more luck with Firefox or Opera than IE. You might want to give it a try. Any browser that is windows based will load faster but you'll still receive the errors as noted by many members.
Hope my answers helped you.
Good Luck,
Donna