Reply to "Pictures Failing"

auctivamikedAuctiva Customer Support Manager

Hi Community,

While we are receiving a handful of reports that images cannot be uploaded from some customers (such as those) on our thread, the reports of failures do not seem to be very widespread. Our technical team is actively looking into what may be causing these failures, but we could definitely use the help of those experiencing this problem.

One thing I have noticed while evaluating some of these failures is that many of them are occurring when users are trying to upload images that are stored in a format other than JGP or GIF. The only image formats our uploaders support are JPG and GIF so you will need to make sure your images are stored in one of those formats in order to upload them into Auctiva.

If you are attempting to upload images that are stored in one of these accepted formats and your upload attempts are still failing, please contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

9/23/085:11 PM

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