Reply to "pictures not loading to ebay gallery"

auctivamikedAuctiva Customer Support Manager

Hi Community,

Thanks for helping to bring this issue to our attention. We have a received a number of reports of this nature since yesterday afternoon and, based on what we have seen so far, it appears there is a problem on the eBay side of things that is preventing them from creating gallery images from some externally hosted image URL's.

In each of the cases of this nature we have reviewed so far, the image that was submitted to eBay as the header/gallery image is showing up in the header area but is not showing up in the gallery, which is indicative that eBay has the image URL but has not been able to make the copy for display in the gallery.

We are in the process of putting together the examples we have received so we can file a support case with eBay's Developer Support team about the issue and hopefully it will be resolved soon. If you are still experiencing this problem, I recommend contacting eBay's customer support team as well.

-Mike

5/1/129:30 AM

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