Can anyone out there help with an ongoing issue I have.
I have send 6 support tickets over the last couple of months and haven't received a reply to any.
When I upload pictures using Auctiva upload image tool from my phone or any device in my house (all mac) and I tried all 4 , they get mixed up.
So the order in which I upload them is not the order they appear in my auctiva picture folders. I sell small items such as coins that all look the same when viewed in the albums making it impossible to tell which pictures go with which listing.
I make sure they are all in order before I press the upload button.
Please note - I can't rename the pictures and just search for the named file as anyone with a iphone or ipad will know for some reason beyond comprehention Apple do not have a function to rename our own pictures.
I am so close to closing down my auctiva account and listing directly with ebay again, which is time consuming but not as frustrating as auctiva.
I have been using auctiva for years with no issues before Feb 2020 , this is also the time I changed from an SLR camera to using my iphone , cant see that being the issue as they upload direct to ebay without mixing.
Any help most welcome , would be nice if an auctiva employee took some time to answer instead of just taking my money.
Alison