Hello 1976alison,
I am sorry to hear that you have run into difficulty uploading images from your phone. There have been a few scattered reports of similar difficulty with images not uploading in the order selected and our engineers are working towards a solution for this erratic issue. I will update this thread when more information becomes available.
I also checked our support system using the information from the forum and for the account I located, I find only one recent case regarding this issue and prior cases have all received responses, so it is unclear what may have occurred for you, unless you refer to another account or a different email address. We will also update you via that support case when we have more information regarding this issue.
Please be aware that at this time we are under a heavier support load than usual and we are also working with restrictions due to CV-19 so there is a backlog for the support queue. Our agents respond to tickets in the order that they arrive and will respond initially to your query as soon as they are able.
Apologies for any inconvenience this may cause.
- Craig