Reply to "Please add business policies on eBay and sync with Auctiva"

Hello Ed - 

There are still some lingering issues surrounding the import of certain policy types, but for the most part we have been able to resolve the majority of the policy import issues.  Typically, for the issues that have existed, the problem is that certain policies fail to import entirely and we are not aware of an issue such as you have described where a policy imports but is not correct or is incomprehensible.

If you have not already tried clearing your browser cache to ensure that the account pages have not been cached erroneously, please give that a try and if the issue persists, please go ahead and file a support case from under the Help tab of the site providing the details of what you are experiencing which policy or policies are running into this issue as well as what you have tried and any other information you think may be relevant so our support team can have a look into your account at the specific policies to see what is going on. 

 

 - Craig

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