Reply to "PLEASE HELP !!! ALL OF MY IMAGES ARE GONE FROM ALL OF MY ACTIVE LISTINGS ON EBAY"

auctivamikedAuctiva Customer Support Manager

Hi Community,

I just heard one customer who is being affected by this problem say he/she called Cablevision and was told there were no other reports of this nature coming in. It is certainly possible that particular support person just wasn't aware of the ones that had been reports to other support representatives, but I would like to once again encourage everyone who is being affected by this to call Cablevision and let them know.

Our IT team is working to convey to Cablevision that this is a legitimate problem that will require attention from their end to get resolved, but our reports are probably not as likely to prompt them into action since we aren't a customer of theirs.

I will continue posting updates on this situation to this thread as additional information becomes available. Any other input from our user community that is dealing with this problem would be appreciated.

-Mike

6/4/0910:08 AM

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