JJabs - if youre using AOL, AOL is NOTORIOUS for blocking legitimate emails from getting to you. (ironically, donna and I were *just* discussing this on another thread)
I'm not familiar with AOL's spam controls, but basically you need to turn off all spam filtering or add auctiva.com to your allowed list.
Then, once that's done, you should get the emails. BTW, Check your spam folder to see if theyre in there.
once you have aol convinced to let your email through, try going to https://www.auctiva.com/recoverpassword.aspx and tell it to email your pw to you.