This is unfortunate, but normal ~~ they will be back.
Read this link, it will explain:
https://community.auctiva.com/eve/forums/a/tpc/f/579609941/m/6321054352
In fact, just go down the line in this section and you will find many similar questions. As far as I know from what I've read here, there is nothing that warns new members of this practice......

You can always go to the help button at the top of this page and file a support request if your questions aren't answered to our satisfaction...Auctiva support is GREAT and will always hekp you out.