If you have not listed anything through Auctiva yet it sounds as though it may be a problem on Ebays end?Is the only thing you have done with Auctiva so far just generated a token?WHAT HAPPENS IF YOU SEARCH EBAY FOR ITEMS FOR SALE BY SELLER. GO TO ADVANCED SEARCH AND TRY TYPING YOUR USERNAME IN AND INCLUDE COMPLETED ITEMS.if you think it is Auctiva related try filing a support request and Auctiva support may be able to help you out http://www.auctiva.com/help/requesthelp.aspx