So now it's the users fault that the provider can't keep up? I don't advocate laziness on the part of the users, but neither can I condone it from the provider. You can't run an operation like this and expect it to stay under some certain threshold - especially on 10 cent listing days. If I ran MY business with service this poor, you can bet I'd be without customers - especially if I had problems and didn't bother to give them any information about it.