Hi MEC,
Yes, Auctiva representatives monitor that activity that is going on in this forum although we do not promise to respond to every post that is made. If you need to reach our customer support team, the best course of action is to complete the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
We don't currently offer the option to clear out your "Recently Used Categories" menu, however, I certainly see how that could be useful so I will forward your comments in that regard to our developers as a suggestion for future consideration.
-Mike