Reply to "Postage costs lost on upload to ebay"

auctivacraigAuctiva Support Manager

Hello hartberry -

I am sorry to hear that you have run into difficulty with some shipping methods reaching eBay.

We are currently aware of an intermittent issue when there are shipping methods with the identical service name not displaying correctly once the data reaches eBay, which our engineers are looking into. At present it is unclear if there is an issue with the way the data is sent or if there is an issue on eBay as, if this is the same issue you have encountered, the data is being sent as detailed in the Saved Listing but not all of the shipping data shows as sent once the listing is live on eBay.

If you are not sure that this is the same issue or would like us to have a look at some unmodified example items, please feel free to file a support case from under the Help tab of the site so we can have a look.

- Craig

4/20/1711:22 AM

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