quote:I have not filed any kind of help order and after reading the various posts dated the 15th, I see no need to.
If you needed to post it to the message board, then I'd say you still need to file a support request. Look at it this way: Sometimes these problems, once resolved, still need to be fixed on a user-by-user basis. If you file your support case they'll know you're being affected (because not everyone is).