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Posting delays... will they ever end?

I've tried to ask Auctiva over a DOZEN times, if they are going to remedy the rash of listing problems we've been experiencing for months - particularly on Sunday nights - before we make the decision to start paying for this service. They have answered ZERO inquiries. I see that, literally, hundreds (thousands?) of people have posted concerns with this issue on the community boards, and I'm wondering if anybody has tried to get an answer directly from them, as I have, with any luck.
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