Reply to "Posting Issues / Generic Error Messages (1/9/08)"

auctivamikedAuctiva Customer Support Manager

Hi Community,

Update - I just spoke to our engineering team about this situation a bit further and have verified that the listings that show "Posting" status on the Scheduled Listings page have been marked to fail in our database. The statuses of those items on the Scheduled Listings page will change from "Posting" to "Failed" as soon as our database cleanup gets finished up.

We aren't sure how long it will take for the issue causing users to receive error messages while navigating their Auctiva accounts will be resolved, but it sounds like it will likely take anywhere from 30 minutes to 3 hours. I will post again to this thread if I receive any additional information on this.

We appreciate your patience as we deal with this difficult situation. If you have any additional questions or concerns, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

1/9/0911:49 AM

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