Many of us are more than disappointed that Auctiva doesn't utilize their own board the way they should and to make announcements, provide information etc to their customers on their own site.
Many have asked, suggested, etc and so far that doesn't seem to matter much.
There are a lot of us that don't and won't use facebook and we are not facebook customers, we do not pay facebook.
We pay to use Auctiva.
And many of us are too busy to play on social networking sites.
Providing Customer service has nothing to do with and should not be used for social networking opportunities.
Maybe if there was less time playing on Facebook we could actually get more issues resolved because lately there are a lot of them.