Craig, that ebay tool is not working for me. I have had the same problem all day yesterday and into today. I have ended listings and relisted through Auctiva and only 1 went through. None of my pictures are taking and I have not changed anything. I am using the same browser, Firefox. I have cleared the cache and even went to Chrome. When I use the tool, it says your photo has not been added to the gallery, even hours later. Then I click retry, and the little dots go on for hours. Then it says to revise the listing, but the only way I can get a photo, is to upload it directly from my computer. Only thing is, all of the photos are in Auctiva! This is crunch time for me as my items are for Valentine's Day.