Reply to "PREVIEW problems. Please fix!"

auctivamikedAuctiva Customer Support Manager

Hi Vina & klrdolls,

I'm sorry to hear about the difficulties you are experiencing. I am not sure what may be causing the preview page not to load for some of your listings as you have described, so contact our Customer Support team using the "File Support Case" option under the "Help" tab and we will look into your respective issues further.

Historically, issues with our preview page have rarely had any impact on how the listings in question appear when submitted to eBay so I suspect that you could still post these items and that they would show up fine on the eBay website.

If you decide to give that a try, I recommend posting one listing first to make sure you are pleased with the result before posting other items that exhibit the same preview page problem in bulk just to make sure the issue is limited to the preview page.

We appreciate you bringing this to our attention.

-Mike

11/14/126:58 PM

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