Reply to "Printer is printing duplicate international labels..Why?"

auctivacraigAuctiva Support Manager

Hello Brian,

I am sorry to hear about the difficulties with your printer. Unfortunately, for the specifics of your printer I am not able to provide troubleshooting directly. The ability for printing labels from your account is configured on our side so that they are printable from any standard printer and are not specifically set for any particular printer or especially for thermal printers. I can only suggest that you set the size for printing as the size you have chosen from our available options and consult the manual for the printer to see if there is an adjustment that can be made for it.

- Craig

11/18/158:44 AM

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