Privacy breach from auctiva employee?

I had a minor problem with an auctiva listing that was
subsequently, and satisfactorily resolved with the
help of a very nice Auctiva support person.

While trying to figure out what the problem was, I posted on
the sellers board on ebay asking for help. I got a
bunch of answers, which was helpful, and then someone
who is registered as "auctiva.com" weighed in saying
he'd "seen my case" and basically I was wrong and not
only wrong but lying to the board. I'm VERY concerned.

Not only was he incorrect-I got a very nice reply from
the auctiva person-but what the heck is going on with
auctiva people randomly posting on boards about a
customer's support case?

here's the thread.

http://forums.ebay.com/db2/thread.jspa?threadID=2000448...=0&mod=1192138361416

Please let me know what's happening about this. It
feels defamatory, it feels like a privacy violation,
and it looks bad for Auctiva. Not to mention, what's
with allowing this person to have an ebay id like
"auctiva.com" and buy things? What if they're a bad
customer or seller? What does that look like for
ebay-and auctiva?