I now have a better understanding of how you may have come to believe that it was possible it was an Auctiva glitch.
I don't think we have a way to edit our posts. We specifically don't have a way to do that becuase then support people could change what they've said and it would make it impossible for the support manager to hold them accountable. I'll ask but I've never seen a way for us to edit a support reply after the fact.