Hi hlfactoryoutlet,
I just tested the "U-Pic Website" link on the "View Insurance" page for several of your trasnactions, and the link is properly pointing to the "Claims" section of the U-Pic website. I'm not sure why the link in non-fuctional on your end but your customers should not have the same experience.
If you would like further assistance, please file a support request using the appropriate link on our help page:
http://www.auctiva.com/free_auction_software_help/help.aspx
-Mike