Hi silverstar,
Assuming you are using Internet Explorer 7.0, please make the following adjustments within your browser settings:
1) Clear your cache: Select "Internet Options" from the "Tools" menu, followed by the "Delete" button under "Browisng History". Then, on the ensuing page, click the "Delete Files" and "Delete Cookies" buttons. Please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
2) Restore your Advanced Settings: Select "Internet Options" from the "Tools" menu and click the "Advanced" tab. Then, click the "Restore Advanced Settings" button, followed by "Apply" then "OK"
Once you have completed these tasks, close your Internet Explorer 7.0 browser and re-oen it. The setting adjustments will then hav taken effect.
If you would like to receive instructions for a different web browser, please file a support request using the appropriate link on our help page:
http://www.auctiva.com/free_auction_software_help/help.aspx
-Mike