Has anyone noticed that the "Find Product" portion of the listing screen is not working? I sell books and we are required to list from the eBay product catalog. From my Auctiva saved listing profile, there is an icon to "Find Product" about 1/3 of the way below the title area. You click on it and search for your item and choices appear. You then click on the bullet to choose the book you want, which takes you to a second screen where you verify that you want to add it to your listing. This is the way it has been for YEARS.
The 2nd portion of the process is not working today for me. I can find the book in the initial search, but after I choose it and hit "next" to get to the final screen, I get an error message that says the product search isn't working and to try again in a "few minutes". It has been hours.
I filed a support ticket and was told that it would be looked into, but to just list directly on Ebay for now. Then revise my listing on Ebay by copying and pasting the html from the Auctiva saved listing into it. That way I could list from the eBay catalog.
This is laborious, and very time consuming, and completely unacceptable because I am paying Auctiva for the service of being able to list through it.
Has anyone else encountered this difficulty today? I have listings on hold right now because I have not been able to launch them with the products from the search. Thus I am losing money, while paying for the service.
Thoughts? Suggestions? Help??
Thanks.
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