Reply to "Problem with Find Product portion of listing"

auctivamikedAuctiva Customer Support Manager

Hi wjoycem & Sadie,

Thanks for helping to bring this to our attention. Ebay has received made some changes to the way their product catalog integration functions for select categories (including those for books) and we are now seeing the behavior you have described when sellers attempt to use the “Find Product” option for listings in those categories.

Our technical team is currently working to update our system to account for these changes and we get this option working again for the categories in question as soon as possible. Although I cannot offer a specific estimate of when the issue will be resolved at this point, I will update you through this thread as soon as any additional information becomes available.

We apologize for any inconveniences this is causing. I hope to have some good news for you soon!

-Mike

8/28/139:22 AM

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