I just ran into an apparent issue with shipping discounts or so ebay tells me. I had on sale 3 lots of crimped tubes. For discussion sake, each lot is priced at $5 and shipping is $9, on a instant payment basis. A buyer bought two lots and was billed $10 for the items and $9 for shipping. I did not realize that the bill included only one shipping charge until I went to create two ups shipping labels using paypal. The price for each lot was the same. (As an aside, when I ship two packages to the same destination using ups directly previously the price for the second box was discounted.)
When I contacted ebay help to complain that ebay failed to tally up the shipping cost for the second item, she said that I gave the buyer a $9 discount for shipping and then pointed out that in my site preferences I offer combined calculated shipping discount. I thought that that discount is enabled only when I check the box on Auctiva offering promotional discount and I never do. I could not complain to ebay if the problem was in Auctiva and so I thought it was my mistake and left it at that.
So my first question is does the Auctiva promotional discount enabling box apply only to promotional discounts and therefore the ebay combined calculated shipping discount is independent of thereof?
Sorry to make this a never-ending question, but when I checked the specifics of my calculated combined shipping rule, I found it to be add up all the weights and subtract 16 oz. each box is 8 pounds and so the shipping cost should have been for 15 pounds. So I'm back to thinking that ebay made a mistake in calculations. what comments please?
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