Problem with using Auctiva Ins. on Money order payments

mutantfrogloverMember

Does anyone know how to change the status of a payment? I received a payment by M.O. I marked the payment as received on ebay yesterday. I want to use Auctiva insurance, but I am unable to change the payment status. Whenever I try to change it to paid, I get an error message that says it is unable to do that because the previous status was not in transit. But I cannot find out how to change the status to in transit. Last time this happened, I had to use USPS insurance. Any suggestions would be appreciated. Thanks, Melissa

10/6/061:14 PM

Original Post

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