I think I had the same problem.... For some reason, I cannot use IE to make my listings because I cannot get the profiles to load and I cannot insert pictures from Auctiva into the listings. I use Firefox as my browser for most everything, anyway. However, I cannot upload pics all at once with Firefox, so I have to switch to IE for that. No big deal for me.
I'm sure more saavy users know what to do - but if you use Mozilla Firefox, perhaps you can get your profiles to load properly.