Reply to "Problems with phantom shipping options?"

auctivamikedAuctiva Customer Support Manager

Hi Janetm,

Thanks for posting about your experience here. I am not aware of any technical problems that would account for the behavior you have described but, if you have listings that have posted to eBay with different shipping options than you chose within Auctiva, that is definitely something we would like to investigate further.

Please contact our customer support team about this by mousing over the "Help" tab within your account and choosing the "File Support Case" option and we will see if we can determine what happened.

-Mike

12/13/113:20 PM

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