Re: SOLD items...What am I doing wrong?

3 days into Auctiva & this is my 3rd question. Just call me "PESTY"!

I have sold a few items from my eBay Store & I've managed to find the listings that sold in my Auctiva account under the SALES tab/Transactions. Good so far, eh? All of my sales say "Awaiting Payment", when in reality some (most) have already been paid for via Pay Pal. I'm attempting to change the status of the various items by clicking on the little box to the left of each item & then pressing the blue button (across top of sold items) that says "MARK AS PAID". When I attempt to do that, I get a pop-up error message that says the "selected item cannot be marked as paid because the payment status is not Payment in Transit". I don't understand what that means, what step have I missed, what am I doing wrong?

I might also mention that some of my listed sold items were sold 2 or 3 days ago so I don't think it's a matter of Auctiva being slow to update, etc.....

Can anyone help?

4/1/073:39 PM

Original Post

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