A few more things long overdue to be mentioned:
1.) Click this link and try searching for your problem before starting a new post. https://community.auctiva.com/eve/forums?a=srchf
Many times there are already detailed threads with answers. You'll get your answer quicker and with more options that way.
2.) Please don't use all caps in your thread titles. They stand out like a sore thumb in the list of threads, which is probably the intention by making them all caps but that's not fair to all the other threads. I'd prefer that the actual message not be in all caps too, but I realize that some people do it because they have poor vision and it helps them read the page easier.
3.) Make a title that means something. "HELP PLEASE" is not a descriptive title. Include something in the title pertaining to the nature of your problem. If you need a suggestion read all the other threads in the forum as most of them are pretty good. The more accurate the title of the thread, the more likely you will be to receive timely help.