quote:After I close a non-paid item dispute at Ebay and get a final value fee credit, can I relist through Auctiva to get the credit for the listing fee or go through Ebays relisting?
Afraid that if I use Ebays I might lose parts of the listing like the templates or pictures.
Hi,
I know you won't lose the template or pictures on a relist from ebay. I use to do that all the time until Auctiva provided the relist feature. You could certainly go into Revise on the relist to make any changes and PREVIEW before you submit.
If the relist is done from Auctiva as a relist of the prior Closed listing that's due the credit, i.e. the prior listing number matches, (IMO) I believe you will get the relist credit. That's how it's suppose to work anyway. You might check how it shows on Auctiva for relist, i.e. is it showing on the Closed page in the Sold or Unsold group? If it's showing as Sold, perhaps a Support Case to ask Auctiva is a good path to double-check before you Relist.
Danno