Did you do the usual cache and cookie clearing, browser restarts, pc reboots? If those don't work, you might even consider rebooting your cable modem, router, and pc (if applicable)(and in that order) just as a process of elimination. Sometimes changing browsers helps, Firefox seems to often work when IE doesn't for example. AOL can be another common problem for many people. Last recourse, try filing a support request and see if Auctiva tech folks can help. (or some of our community computer gurus might be able to assist)