Hi oaky,
Thanks for contributing to our forum. I am uncertain exactly what may causing these difficulties but, based on what you have described, it sounds like some aspect of the cookie settings on your browser are most likely conflicting with the signin cookie which allows us to recognize you are signed in.
Provided you are using the Internet Explorer browser as your past support cases suggest may be the case, you should be able to set your browser to always accept cookies from our site by making the following adjustment within your browser preferences:
1) Select “Internet Options” from the “Tools” (gear icon) menu
2) Click the “Privacy” tab on the ensuing window
3) Enter “www.auctiva.com” in the “Address of website” field and click “Allow”
4) Click the “OK” button
5) Click the similar “OK” button on the remaining window
6) Close and reopen your Internet Explorer browser to ensure the new settings take effect
If you continue to encounter the same behavior after making this change, or if you are using another browser, please contact our Customer Support team directly from under the “Help” page within your account and we will be happy to continue working with you.
-Mike