Hi Cathy,
I'm pleased to hear that you are able to login to your account successfully through Google Chrome. Although that does not reveal why you have been encountered these difficulties when using Internet Explorer, it at least suggests the issue is isolated to your Internet Explorer browser and gives you the option to work around the issue by using another browser.
If you would like to create a desktop shortcut that will open Google Chrome directly, you should be able to do so via the following process:
1) Select “All Programs” from the Windows “Start” menu, which should be in the bottom left corner of your screen
2) Click the “Google Chrome” folder to reveal the Google Chrome application
3) Right click the application, then select “Send To” followed by “Desktop (create shortcut)”
If you would also like to make it so you are taken to the Auctiva.com site each time you open Google Chrome, you can do so from within the Chrome browser by doing the following:
1) Select “Settings” from the “Tools” (3 horizontal lines) menu in the upper right corner
2) Check the radio button next to “Open a specific page or set of pages. “ in the “On startup” section
3) Click the “Set Pages” link
4) Enter “www.auctiva.com” in the “Add a new page” field and click “OK”
5) Close and reopen the browser and you should be taken directly to Auctiva.com
I hope this helps!
-Mike