Reply to "Repeated attempts to log in"

auctivamikedAuctiva Customer Support Manager

Hi kokomo,

I'm sorry to hear about the difficulties you are experiencing.

We have been receiving some similar reports of connectivity issues recently, primarily those who use Verizon internet services, and our technical team is currently looking into what may be causing the unusual slowness and/or timeouts that are occurring as a result.

Although we have not been able to find anything amiss on our side of things that would account for this behavior, we would definitely be interested in getting some more information from you that may help us determine the cause of these issues.

Please contact our Customer Support team about this directly from under the “Help” tab within your account and we will be happy to work with you on this.

-Mike

2/5/146:34 PM

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    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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