Reply to "Return Policy Selection Interface Not Showing Up (11/20/09)"

auctivamikedAuctiva Customer Support Manager

Hi Community,

Update - I just heard back from our engineering team regarding this situation and they have verified that our data is now up to date with eBay's most recent changes. As a result, any new listings should display the return policy selection interface in the Checkout Options section once the category is selected.

Unfortunately, there is not anything we can do from our side of things to restore the return policy interface in listings that were saved when our data was out of sync with eBay and do not show the return policy selection interface as a result.

Therefore, if you have any listings for which the return policy selection interface is not showing up, you will need to temporarily select a different category and then reselect the desired category to make the return policy selection interface show up. It should appear once the original category data is reloaded.

-Mike

11/20/0912:14 PM

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