When I had this problem before they suggested in typing in one of the following addresses rather than Auctivia.com
* http://38.102.38.81
* http://38.102.38.82
* http://38.102.38.83
* http://38.102.38.88
Supposed to go direct to the servers. If that does not work for you, let me know. When I was at the end of my wits ( Oh well, one of the times anyway, I was rescued by Paul in the UK who filed a support notice for me. I was so grateful that I would be happy to pass on the favor. Good Luck,