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Scanned Images not uploading

Confused
Is anyone else having problems with scanned images not uploading. This seems to occur more at the weekend/evenings than at any other time. I have filed a request for help and this is the second time now in three weeks I have had to do this. It seems that it is a problem that Auctiva are aware of and are working on trying to resolve it. I cannot believe though that it is taking them 3 weeks to do this.
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