No, I checked for three special characters - ", #, cents sign - and I do not have these characters in my listings - or as well as I can tell. Since I do not have a complete list of accepted or rejected character sets, I am not sure what to look for.
Yesterday, Tuesday, Auctiva rolled out an upgraded application that checks or defined special characters that eBay see as special characters and will not allow the posting to occur. This updated version of the software deals mainly with the new feature 'Seller's Details.'
Tech support believes that the Tuesday rollout solved the problem, but it did not. I have not reported the continuing problem to Auctiva Tech Support, yet.
Last week, many of the key Auctiva people were in Las Vegas for the eBay event; this explains the level of Auctiva support, along with the new features rollout just before the event. Moreover, this coding problem is very difficult for Auctiva to find. To me, it seems that the special character set needs to be defined.
Again, thank you for your concern and suggestions. I feel that you should be an employee of Auctiva; the company could benefit from your attitude and direction. I am lucky that you are reading this forum; for last week, you were the only voice of concern that I could find, despite words to the contrary in this forum last week. Most key people were in Las Vega, and the day-to-day work was not being supervised in a normal way; let alone the forum being covered the way that it usually would be covered - even though it is not ‘tech support.’
I am beginning to think that the single quote mark is the problem. In MS Word, this special character is defined with two different special characters – an open and close single quote mark. These must be outside the set of characters that eBay allows, and MS Word’s codes for these two characters first must be different, secondly when these special characters are changed by MS Word, these characters are changed to a third, but single character code. My listings have single quote marks. I do not believe that I have the three special characters that are listed in the beginning of this forum statement.