Reply to "Scrolling Galleries Not Appending & Hits Not Updating For Some Users"

auctivamikedAuctiva Customer Support Manager

Hi Community,

I just received an update from our engineering team regarding this matter and am pleased to report that the issue that has been causing the automatic scrolling gallery additions to fail for some users should now be resolved, so your future listings should automatically have the scrolling gallery added to them.

If the scrolling gallery has not been added to some of your listings due to this issue, please contact our customer support team and request that we run a command to add the scrolling gallery to your active listings and we should be able to correct the problem that way.

We are still looking into the other issue I mentioned in my original post to this thread and I'll post further updates on the issue here when additional information becomes available.

-Mike

2/2/104:52 PM

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